BPCL recognizes that one of the basic needs of the customers is pure quality and the correct quantity of fuels. BPCL is passionately committed to making this a reality. As one of the major initiatives in this direction BPCL has embarked upon ‘Total Fuel Management’ a nation-wide effort to ensure pure quality and correct quantity of fuel to its customers. All the time, not forgetting to deliver along with courteous, fast and efficient service. BPCL’s efforts in providing tamper-proof Abloy locks in its transportation system have been acknowledged as a welcome relief by its customers. BPCL’s vision is to make their customers get their value for the amount spent by them on fuel by providing good quality fuel and courteous service. Understanding the importance of providing service to its customers, the company has also embarked upon a 10-point customer service program, which is meticulously followed by the officials. Today the customers are given a forum to spell out their requirements in ‘ Customer Advisory Boards’, the customers accounts have been made available online for viewing, and facilities made available for tracking their indents. The company renders technical support to its customers, guiding them for effective and efficient use of fuel; training is also extended to customers on a regular basis for the safe handling of the fuel. The hallmark of the entire programme is the effective supply arrangement to its customers and the impressive customers account management.